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Everyone

Mobile-Team der DAK-Gesundheit

Android11

Submit invoices and certificates, manage bonus programs, report a move or change of name, apply for a new insurance card – with the DAK app this is easy, fast and accessible. Discover the service center for your pocket!

What is My DAK?
"My DAK" is your protected area where you can quickly and easily handle your matters, either via app or on the web. The app is also your personal key for a secure login on the web – you always need it for two-factor authentication. We thus ensure that your health data is well protected.

What are the advantages of the DAK app?
✓ Submit invoices and certificates: Send documents easily and conveniently with the scanning function.
✓ See the sick notes received by DAK, both the sick notes submitted by you and any electronically transmitted sick notes (eCoIfW). 
✓ Manage the bonus program "AktivBonus": Earn points and convert them into cash rewards via the DAK app.
✓ Easy to use and barrier-free: Set the DAK app exactly as you need it, for example the font size.
✓ Your fastest connection to us: Call back service, chat, telephone or e-mail – you have the choice.
✓ Digital mailbox saves paper and time: Deal with matters quickly, easily and paperless with the app. 
✓ Family service: Deal with matters related to your family-insured children conveniently via the app.

Other functions of the DAK app
✓ Unlock the ePA app and use electronic patient files

To the DAK app in four steps
To use the DAK app, you need to register once. After that, you can log in to the DAK app with your fingerprint or facial recognition, for example.

How to set up the app
1. Download the app
2. Confirm e-mail address
3. Set up app code
4. Identify yourself personally
Here you can find video instructions for setting up the app: https://www.dak.de/app 

The registration and identification process is designed to protect your health data. Another advantage: You only have to identify yourself personally once and then you can use our various digital offers, easily and safely. With only a password or your app code!

Here you will find common questions about the app and the registration process: https://www.dak.de/dak-id 

Who can use the DAK app?
The DAK app can be used by all insured persons aged 15 or over, provided they have a health card and a smartphone with the current operating system (Android 10 or higher). The smartphone must also be protected by a display lock, for example by biometric recognition. 

Other technical requirements
- Chrome is set as the default web browser
- No rooted device
- No custom ROMs

Accessibility
The accessibility statement of the app can be found at: https://www.dak.de/barrierefreiheit-app einsehen.

How to contact us
Are you having technical problems with the DAK app? When installing, registering or logging in? We are happy to help you. Please let us know your technical problem using this form: https://www.dak.de/app-support. Or just call us on: 040 325 325 555.

We look forward to your feedback!
We will continuously expand the scope of the app according to your wishes. To make it as easy as possible for you, we ask for your opinion directly in the app at various points. We look forward to your comments, evaluations and suggestions.

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